Kestrel Apprentice Solutions Complaint Resolution Process

Kestrel Apprentice Solutions is committed to providing the highest standard of service, and we view your feedback as an opportunity for us to improve and strengthen our relationships throughout the community.

We care about your service experience with us, and we have put a process in place to ensure that your concerns and complaints are dealt with promptly and fairly.

HOW DO I REPORT MY CONCERN OR COMPLAINT?

  • You can advise a Kestrel Apprentice Solutions staff member directly, or request to speak to their manager.
  • You can complete the online feedback form on the Kestrel Apprentice Solutions website, located at www.kestrelapprenticesolutions.com.au
  • Visit us your nearest Kestrel office and complete the Complaints Register located at reception.

HOW WILL MY CONCERN OR COMPLAINT BE HANDLED?

Kestrel Apprentice Solutions will always endeavour to resolve your concern or complaint as quickly and efficiently as possible, and to keep you informed of our actions and progress throughout the process.

It is our policy that all complaints received are brought to the attention of the CEO Kestrel General Manager for review.

If you are not satisfied with the handling of your complaint, or the outcome of the subsequent investigation, Kestrel Apprentice Solutions will provide you with contact details of the relevant Authority.

The governing authority for Apprentices and Trainees registered in NSW is the State Training Services. A Training Advisor for your local area can be contacted by phoning 132811 or visit www.training.nsw.gov.au

The Victorian Registration and Qualifications Authority (VRQA) is the statutory authority responsible for ensuring that employers of apprentices and trainees meet quality standards, and that information is readily available to support informed choice in education and training. An Apprenticeship & Traineeship Field Officer can be contacted by calling 1300722603 or visit www.vrqa.vic.gov.au.